To purchase at stevecomely.com, you can choose whether to purchase by creating a personal account, or as an occasional customer. By creating an account you can keep track of your purchases over time, facilitate the process of returning or exchanging a product, and acquire credits for future discounts. By creating an account, you will be able to access exclusive areas and services dedicated to customers. If you need help placing your order, please contact our Customer Service, we will be happy to assist you or place your order.

Search for an article

Easily search for an article through the magnifying glass tool, or search through the categories, men or women, or through the collections. If you are looking for a product with certain characteristics, use the filters available. Our team is happy to help you for any request.

Product information

The available colours and sizes, description and composition are indicated on the product page. Click on the product image to enlarge it and see all the details.

How to place an order

Please, follow the following indications:

• On the product page, select the colour and size.

• Add the product to the Shopping Bag.

• Once finished, click on the Shopping Bag.

• Select a shipping and payment method.

• Enter your shipping details and, on the next page, your payment details.

• Check that the information provided is correct and then click on "Proceed to Payment"After a few minutes, you will receive a confirmation email with the order details. As soon as the order is shipped, you will receive a new notification by e-mail.

Once confirmed, orders can not be canceled. However, you can contact us via chat or email we will find a solution in this regard.

A pre-order is the reservation of an item not yet available for sale, but which will be soon. An indicative delivery date is indicated for each pre-order on the product page.

For orders that include both already available and pre-order products, the items will be shipped at different times.

For orders that include pre-order products with different delivery dates, each item will be shipped separately as soon as available. In any case, you will receive a confirmation email upon shipment

You can check the status of your order via the tracking received by e-mail after your purchase. If you did not receive the e-mail, please check junk mail or spam. In case of non-receipt, please contact us by e-mail or chat. Our customer service will be happy to help you.

Once you get to the check-out, you will find a section entitled "Is it a gift?". You can indicate here that you intend to make a gift in the section "Note". A receipt will be sent to you exclusively by e-mail. We remind you that the courtesy receipt will not contain any information on the price.

Customer Service is not available during the following holidays:

- New Year (January 1st)
- Easter
- Easter Monday
- 25 of April
- First of May
- 2 June
- August 15th
- All Saints (November 1)
- 8 December
- Christmas (24 - 25 December)
- December 26th (Saint Stephen)

Steve Comely garments are made by expert craftsmen in Italy. Average delivery times are approximately: 2 - 10 working days in Europe, 3 - 15 working days for international shipping. Costs are determined according to the country of destination. The cost will be automatically added at the time of purchase, after selection of the item. We offer free shipping to most parts of the European Union.

You will receive an email with the tracking number at the time of shipment. For security reasons, a signature on delivery may be required. Check the number of packages received and make sure the package is not damaged. Any damage to the packaging and / or product, or any discrepancy between the number of packages received and ordered must be reported immediately in writing on the delivery documents. Deliveries are made from Monday to Friday during working hours and the courier makes three attempts. After the third failed attempt, the order will be returned to the sender. Once the order has been placed, the shipping address can no longer be changed. All orders are processed automatically and it is not possible to extend or reduce shipping times.

You can find all the information about your order in the Account section or via the e-mail you received at the time of purchase. You can also consult the courier tracking service by entering the tracking number you received.

If your order has not been delivered on time, we recommend that you:

• Check the status of the order using the tracking number received through the order confirmation email.

• Check that the delivery address provided is correct.

For further assistance, contact us and we will be happy to help you, via email at info@stevecomely.com or by chat.

If you want to receive your order in another country, select the desired shipping country in the section where the delivery address is requested.

Upon delivery, please ensure that the number of boxes delivered are as indicated in the shipping confirmation email and that the package is not damaged in any way. Any damage to the packaging and / or the product or any discrepancy between the number of boxes delivered must be immediately notified indicating the state of the package (damaged package, open box ...) In writing on the courier's delivery documents, under your signature. Contacts us at info@stevecomely.com or via chat.

You can return an item purchased on stevecomely.com within 14 days from collection date. Returns will be accepted if company policies have been followed. For more information read our Refund Policy.

To make a return, follow these steps:

1. Get in touch with info@stevecomely.com and you will be given full instructions for the proper return and refund procedure. After completing the process, we ask you to return within 14 days. Depending on the specific case, it will be indicated whether to continue with a shipping label provided by us or whether the return will be at your charge.

2. Make sure returned items are new, unworn, in original condition, with all tags attached. This is the most important criteria.

3. Insert the item / items in the original packaging used for shipping and paste the return label above the original label.

5. After the item/items has returned to the warehouse, we will evaluate the conditions. If the return does not comply with the conditions indicated, it will be kindly sent back to you. If your return has been accepted, the expense will be refunded and you will receive a confirmation email. The procedure can take approximately 10 business day.

To be eligible for return, the item must be new, in the same condition it was received, unworn or unused, with tags and in the original packaging.

If the item is not in the same condition as it was purchased, if it has been washed, used, removed from the original label, or in any way damaged, we will not be able to accept your return request.

We will accept the return if:

- The size does not correspond to your needs: (Option A) In this case you can decide to return the item in question at no additional cost, we will provide you with a free shipping label for the change of the item. We will send you the correct size at no additional cost or we can provide a voucher to the value of the returned item so that you can buy the correct size or use it to purchase another item. (Option B) Alternatively, you may choose to send the item back to us at your expense, including any taxes, and you will receive a refund of your original purchase within 10 days of approval. Timelines may vary depending on your bank. We guarantee that we will do everything we can to maximise your refund time.

- The item purchased does not match the item received: In this case, we ask you to notify us immediately of the inconvenience, kindly attach evidence and details, and return the item to us. We will provide you with a free shipping label. Once the item has been examined and approved, you can receive a refund within 10 days of approval. Timelines may vary depending on your bank. We guarantee that we will do everything we can to maximize your refund time.

- Delivery has been delayed more than the expected days or you have not received the item: In this case you can decide to wait for your delivery and benefit from a discount for your next purchase on stevecomely.com, or notify us of the inconvenience, kindly attach evidence and details, and request a refund. We will provide you a free shipping label and you will be charged within 10 days after receipt of the item and its approval. Times may vary depending on your bank. We guarantee that we will do everything possible to maximisethe refund time.

- The item received is damaged: In this case, we ask that you inform us of the inconvenience immediately, kindly attach evidence and details, and return the item to us. We will provide you with a free shipping label. Once the item has been examined and approved, you can receive a refund within 10 days of approval. Timelines may vary depending on your bank. We guarantee that we will do everything we can to maximise your refund time.

- For other causes, please feel free to contact us and we will try to solve your needs as best we can. 

Whatever the problem with the item, the key is to treat it with the utmost care and respect to increase the chances of your return request being accepted. At Steve Comely, we want you to be fully satisfied with your purchase, but equally we ask you to treat our garments with the utmost care. We sincerely appreciate your commitment.

To initiate a return, you may contact us at info@stevecomely.com

Steve Comley produces most of his garments in an artisanal and customised manner. This means that by law an item cannot be returned. However, we try to accept returns when items are returned in an excellent manner, as delivered.

We have a 14 day return policy, which means you have 14 days after you receive the item to request its return. Get in touch with info@stevecomely.com and you will be given full instructions for the proper return and refund procedure.

Once we receive and check the return, we will inform you whether the refund has been approved or not.In the event that the item received is not in the original condition with which it was delivered to you, we will not accept the return request and will resend the item to you. If approved, the refund will be made automatically with the original payment method within 10 business days. Please note that it may take some time for the bank or credit card company to process and issue the refund. If more than 15 business days have passed since your return was approved, please contact us at info@stevecomely.com

Some types of items cannot be returned, such as custom products (such as special orders or customised items). See our Refund Policy for more information

Please contact us if you have questions or concerns about a specific item. We do not accept returns or exchanges for Steve Comely products not purchased on stevecomely.com.

Once we have received the item and accepted the conditions, the transaction will be carried out by us within 3 working days.

Refund times vary according to the payment method chosen:

Credit Card: our bank will refund within 7 working days from the Return Acceptance Confirmation email. The time required to view the refund on your account depends on the issuing institution of the card PayPal: the refund will be visible on the PayPal account within 24 hours of the Return Acceptance Confirmation email.

You can check the status of your refund via the tracking number provided by us via chat or via email, or in case the return is at your charge, you can request the tracking number from the courier chosen. For any information contact us at info@stevecomely.com

If the size does not correspond to the desired size, you can request an exchange. In this case you can decide to return the item in question at no additional cost, we will provide you with a free shipping label and, once the return is accepted, we will provide you with a voucher of the value of your item to make a new purchase and choose the correct size. For more information on exchanges, contact us via chat or by email at info@stevecomely.com

Credit cards

Visa, Mastercard, American Express

The sum will be charged to the card at the time of shipment.

stevecomely.com offers a quick payment option that allows you to save your card details so you don't have to re-enter them for subsequent purchases.

stevecomely.com guarantees to be charged only once for each order. It is possible that the sum is shown twice: the first corresponds to the payment authorization request sent at the time of the order, the second is the actual confirmation of the debit.

Apple pay

Pay quickly and securely with Apple pay. You will find the payment option via the Buy button when selecting the size and colour, without having to enter personal and delivery details. Pay quick and safe with Apple pay.

Paypal

Shop online without having to enter your credit card information every time. The sum will be charged to your Paypal account upon completion of the order. To register, visit the paypal.it website. However, depending on the country in which you pay, it is possible to pay even without having an account. In addition, Paypal offers to pay in 3 instalments without commission.

Stripe

Shop online with Stripe, easy and quick ways to pay immediately or in instalments.

This depends on the method of payment used. It can be immediate or may take few days depending on the bank or payment service chosen.

If you receive a notification that your credit, debit or payment card has been rejected, please contact the issuing bank or payment service provider.

But first check that:

• The card or payment information provided is correct. In particular, that the 16-digit identifier and the type of card indicated are correct:

• The 3 or 4-digit security code is correct,

• The card has not expired. If you have saved your card or payment information, we also recommend that you:

• Check that the selected card or payment method is active and not expired,

• Make sure that the billing address matches the one linked to the credit card or payment method used.

• Update your credit card information on your account or add a new card at checkout.

• Change billing information at checkout.

• Provide the 3 or 4 digit security code at the time of payment. If you need further assistance, please contact Customer Service.

Steve Comely takes your information very seriously and guards it with care. If you want to delete your account, please contact us via chat or email info@stevecomely.com and we will delete your informations. Learn more about our Privacy Policy.

If you have forgotten your password, click on "Forgot your password?" on the login page and follow the procedure to change it. For further assistance, please contact customer service via chat or email info@stevecomely.com and we will be happy to help you.

If you no longer wish to receive our newsletter, you can unsubscribe at any time by clicking on the link at the bottom of each message. A web page will open to unsubscribe. Or you can contact our customer service info@stevecomely.com